Refund and Returns Policy

REFUNDS AND RETURNS POLICY
Destination Wedding Insider
Effective Date: 13 February 2025

1. Introduction

At Destination Wedding Insider, we strive to provide high-quality services and digital products related to destination weddings. This Refunds and Returns Policy outlines the terms under which refunds and returns are handled. By purchasing from our website (https://destinationweddinginsider.com), you agree to this policy.

2. Refund Policy for Services

Due to the nature of our services, all payments for wedding planning, consultation, and related services are non-refundable once the service has been initiated or delivered. If you need to cancel a service booking, please contact us as soon as possible. Refund eligibility is determined as follows:

  • Cancellations made within 48 hours of purchase (before service initiation): Full refund available.
  • Cancellations made after 48 hours but before service initiation: Partial refund may be issued at our discretion.
  • Cancellations after service initiation: No refunds.

3. Refund Policy for Digital Products

Since digital products are instantly accessible, we generally do not offer refunds once a digital product has been downloaded or accessed. However, we will consider refund requests under the following conditions:

  • The product was not delivered due to a technical issue on our end.
  • The product is defective or corrupted and cannot be used.
  • You were charged incorrectly due to a billing error.

If you experience any of these issues, please contact us within 7 days of purchase, providing proof of the problem. Refund requests made beyond this period will not be considered.

4. How to Request a Refund or Return

If you believe you qualify for a refund, please follow these steps:

  1. Email us at [email protected] with your order details, including proof of purchase and a description of the issue.
  2. We will review your request within 5 business days and notify you of our decision.
  3. If approved, the refund will be processed within 7-10 business days via the original payment method.

5. Fees and Costs

  • For eligible refunds, any processing fees charged by payment gateways (such as PayPal or credit card providers) may be non-refundable.
  • Any bank or transaction fees related to refunds are the responsibility of the customer unless the refund is due to an error on our part.

6. Exceptions

We reserve the right to refuse a refund request in cases where:

  • A customer has repeatedly requested refunds for multiple digital products.
  • The claim is fraudulent or cannot be substantiated with evidence.
  • The refund request is made after the stated timeframe.

7. Contact Information

If you have any questions regarding this Refunds and Returns Policy, please contact us at:

By purchasing from Destination Wedding Insider, you acknowledge that you have read and agreed to this Refunds and Returns Policy.